Select the browser you are using from the list below to find instructions on how to change your browser permissions to allow access to your microphone and or camera.



GOOGLE CHROME

  1. Click on the small lock symbol at the top left of your Chrome browser's address bar field.
  2. Click on the small arrow to the right of 'Camera' and 'Microphone' and select 'Allow'.
  3. Refresh the browser window.
     



4. If the above method does not work, we have had success with users clearing the cache and cookies on their browsers to enable the camera and microphone, instructions here.

FIREFOX

  • Click on the small lock symbol at the top left of your browser's address bar field.
  • Click on the small arrow to the right of 'Camera' and 'Microphone' and select 'Allow'.
  • Refresh the browser window.



MICROSOFT EDGE

  1. Click on the small lock symbol at the top left of your browser's address bar field.
  2. Click on the small arrow to the right of 'Camera' and 'Microphone' and select 'Allow'.
  3. Refresh the browser window.



SAFARI on Mac

  • Select 'Safari' from the menu bar and choose 'Settings for this website'.
    Verify you have not denied access to your camera, microphone, or screen sharing.





SAFARI on iPhone or iPad

  • Navigate to the settings on your iPhone or iPad and select 'Safari' to adjust access to your camera or microphone.

  • Phone Settings > Safari > camera/microphone






Still having issues?
If you are unable to resolve the issue after trying the above, please reach out to our support team providing as much detail as you can about the issue.